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We will gladly accept any unopened products within 30 days of the original shipping date. A 15% return processing fee will be subtracted from the original cost and a credit for the difference will be issued. Shipping cost are not refundable. CPAP’s, APAP’s, BiPAP’s, Humidifiers, Masks and Tubes are personal in nature and cannot be returned once the parcel has been used or opened, whether the unit shows hours of usage or not. We will help facilitate manufacturer warranty repair or replacements. Machines with malfunctions, may have a Diagnostic Fee determined by the manufacturer, such fee will be collected prior to submitting the machine to the manufacture for assessment.